At basic level, individuals remember and implement simple tasks with guidance as needed.

• Acknowledge the commonplace nature of technical problems in digital environments and the benefits of seeking assistance to help resolve them.
• Differentiate between operating systems and software and identify the main features of hardware, software, connectivity, and common peripheral devices.
• Identify common technical issues and follow instructions to help to solve them.
• Install and update software and applications, as needed.

At intermediate level, individuals identify and implement well-defined tasks and solve well-defined problems autonomously.

• Acknowledge the benefits of building capacity and autonomy in addressing common technical issues.
• Troubleshoot technical problems in digital environments using a variety of search and problem-solving strategies (whether human-assisted or digital technology-assisted).
• Update and adjust settings on main and peripheral digital devices to maintain good performance.

At advanced level, individuals assess and apply solutions to a variety of complex tasks autonomously and adapt to a variety of contexts to evaluate and execute tasks appropriately, guiding others if and as required.

• Prioritise the development of one's capacity to diagnose and solve technical issues in digital environments.
• Assist others to diagnose and solve technical problems in digital environments.
• Use various solution-finding strategies to troubleshoot complex technical problems in digital environments.

At highly advanced level, individuals assess, evaluate and resolve highly complex or specialised problems to create new solutions or adapt existing ones, leading and guiding others if and as required.

• Help others to develop confidence and autonomy to solve technical problems in digital environments.
• Design or deliver training to support the use of digital devices or systems.